Job Title: Customer Success Manager

Company: Physitrack Group (Physitrack + Champion Health)
Location: In person, NYC office (5 days per week)
Hours: Full-time (40 hours)
Salary: Up to $105,000 + 20% discretionary bonus

Benefits:

1. Healthcare

2. 401k with 4% company contribution

3. 20 days paid personal time off

4. 40 hours paid sickness leave

5. Access to our wellness platform 

Why you’ll love working here
Physitrack Group is on a mission to elevate the world’s wellbeing through innovative digital healthcare and employee wellbeing tools. As part of a global team working across 14 countries, you’ll join a purpose-driven organisation that blends technology, clinical excellence, and real impact.

We offer a people-first culture, opportunities to grow, and a workplace where your ideas can genuinely shape the future of digital health. Based in our NYC office, you’ll collaborate closely with colleagues across the US, UK, and Europe.

About Physitrack Group
Physitrack empowers healthcare providers and employers with digital tools that improve patient outcomes, enhance employee wellbeing, and drive meaningful organisational performance. Through our partnership with Champion Health, we deliver a proactive, data-driven approach to whole-person wellbeing, helping people stay healthier, feel better, and perform at their best.

About the role
As our first Customer Success Manager in NYC, you’ll be the trusted partner to clients across healthcare, wellness, and corporate sectors. You will guide them through onboarding, platform adoption, value realisation, and long-term success, ensuring they achieve measurable outcomes.

This is a unique opportunity to help shape our US Customer Success function within a fast-growing global healthtech company.

Responsibilities

Manage a portfolio of US clients across healthcare, wellness, and corporate sectors

Lead onboarding, training, and adoption of Physitrack solutions

Run regular success reviews and workshops to align product use with client goals

Deliver engaging live and digital sessions showcasing best practices and new features

Partner with Sales on upsell, cross-sell, and expansion opportunities

Work with Marketing and Product to share client insights and case studies

Track client health metrics and drive renewal and retention outcomes

Act as the voice of the customer internally to influence product development

Qualifications

Experience in Customer Success, Account Management, or other B2B SaaS client-facing roles

Strong presentation, facilitation, and training skills with senior stakeholders

Excellent relationship-building and consultative skills with commercial awareness

Background or interest in digital health, wellbeing, or healthtech

Experience driving revenue through renewals, upsells, or expansions

Skills and experience

Excellent verbal and written communication skills

Confident delivering content both live and digitally

Strong problem-solving and analytical skills

Ability to manage multiple priorities and accounts in a fast-paced environment

Experience working cross-functionally with Sales, Marketing, and Product

Bonus: Experience in SaaS, B2B healthtech, or digital wellbeing platforms

How to apply

If you believe you’re a strong fit for this role, please submit your CV for review. Physitrack PLC is an equal opportunity employer that values diversity. All employment decisions are based on qualifications, merit, and business need.